Terms of service

Who we are and what these terms cover

Note Metric is made by AI Metric Ltd, a company registered in England and Wales (company number 16448110), registered office 59 Childwall Abbey Road, Liverpool, L16 0JL. In these terms "we" and "us" mean AI Metric Ltd, and "you" means the person using Note Metric.

These terms cover the Note Metric apps, including the iPhone app and the browser app at www.note-metric.com/open/; Included processing, where our server makes transcripts, minutes and summaries with the providers named in the privacy policy; and the paid plans and summary packs bought in the browser app or, through the App Store, in the iPhone app. They apply when you make or use an account, and when you buy a plan or a pack they are the contract between you and us. The privacy policy sets out what personal data we process, where it goes and how long it is kept.

Your account

• How an account is made. You sign in with Apple, Google or Microsoft, in the iPhone app or the browser, or we send you an invite. An account made without an invite waits until a plan is bought for it, which starts it at once, or until we approve it; while it waits it can see the plans, buy one and be deleted, and nothing else. You can also ask us to set you up from the sign-up page.
• One person. An account is for one person. Do not share yours or use anyone else's.
• Keep it safe. Keep your password, and any recovery key or access token the app gives you, to yourself. If you think someone else has used your account, email us straight away.
• Age. You must be 18 or over to have an account.
• Your email address. Use one you read: it is where we tell you about your account, your plan and these terms.

Plans, prices and what they include

Plans are paid monthly, in pounds. In the browser app:

• Starter, £8.99 a month. Included processing for about 10 hours of recordings a month. No summaries.
• Pro, £18.99 a month. Included processing for about 25 hours of recordings a month; 30 summaries a month on the plan's own model, at most 10 a day.
• Elite, £34.99 a month. Included processing for about 50 hours of recordings a month, with transcripts from our most accurate transcription engine; 30 summaries a month on the plan's own model, at most 10 a day. Elite's own model is our strongest.
• Summary pack, £9.99 once, on Pro and Elite. 30 more summaries on the plan's own model, for the calendar month (UTC) it is bought in. What is not used that month does not carry over.

In the iPhone app, Starter, Pro, Elite and the summary pack are sold through the App Store, at the price the App Store shows you before you buy, and include the same as above. You can have one plan at a time, bought one way or the other.

AI Metric Ltd is not registered for VAT, so no VAT is added to a price in the browser app: the price shown is the price you pay. If that changes, we tell you before any VAT is charged. App Store prices include any tax Apple charges.

We may raise prices for new subscriptions. If we do, we tell existing subscribers at least 30 days before the new prices start, and a subscription you already have keeps the price it started on for as long as it continues. A new subscription, or a move to another plan, is at the price of the day.

The monthly limit on Included processing. Each plan has a monthly limit on Included processing. The limit is set by what the processing costs us, and the hours above are what it covers for recordings made into transcripts and minutes; summaries, and minutes made again, count toward it too. Once the limit is reached, transcription through Included processing pauses until the 1st of the next month (UTC), and minutes and summaries are written with a standard model instead of the plan's own. Past a second, higher limit, all Included processing pauses until the 1st. While it is paused you can still record, and make transcripts and minutes on an iPhone that supports it or with your own OpenAI key. A summary pack raises both limits for its month.

Fair use of summaries. On Pro and Elite, the first 30 summaries written in a calendar month (UTC), and 30 more for each summary pack, are written with the plan's own model; after that, summaries are written with a standard model until the 1st of the next month. Whatever the plan or packs, at most 10 summaries can be written in a day (UTC).

Paying

• Plans and packs are bought in the browser app, under Account, Plan and billing. Payment is by card, taken by Stripe on its own page; Note Metric never sees or keeps your card details.
• A plan is paid monthly in advance, from the day you subscribe, and renews automatically each month until you cancel it. A summary pack is a single payment.
• Your invoices are in Manage billing.
• A plan or pack bought in the iPhone app is paid through the App Store with your Apple ID, under Apple's own terms, and Apple sends the receipt. Note Metric never sees your card or your Apple ID.
• If a payment fails, Stripe tries the card again and you keep your plan meanwhile; the Plan and billing card says so, and you can change the card in Manage billing. If the payment stays unpaid, the subscription ends and your account goes back to the plan it had before.

Changing your plan

• In Account, Manage billing, you can switch between Starter, Pro and Elite.
• A plan bought through the App Store is changed in the iPhone app, Settings, Plan, or on the iPhone in Settings, your name, Subscriptions. Apple decides when a change starts: a move up straight away, a move down when the plan next renews.
• A move up, to a dearer plan, starts at once, and the difference for the rest of the month already paid for is charged straight away, pro rata.
• A move down, to a cheaper plan, takes effect at the end of the month already paid for; until then you keep what you have. The Plan and billing card shows what changes and when.

Cancelling

• You can cancel at any time in Account, Manage billing. The plan carries on to the end of the month already paid for, then ends, and your account goes back to the plan it had before your first subscription.
• The rest of that month is not refunded, except under Your right to cancel within 14 days, below.
• A plan bought through the App Store is cancelled on the iPhone, in Settings, your name, Subscriptions. It carries on to the end of the month already paid for, then ends in the same way.
• Nothing is deleted when a plan ends: your meetings stay. What the plan included, such as its Included processing and summaries, stops.

Your right to cancel within 14 days

• If you buy a plan or a summary pack for yourself, and not for a business, you can cancel it within 14 days of the day the subscription started or the pack was bought. This is your right as a consumer.
• When you pay, you ask for the plan or pack to start straight away (Stripe's page says so as you pay). So if you cancel within the 14 days, we refund what you paid less a fair amount for what you had already used.
• To cancel, email chris@ai-metric.com from the address on your account within the 14 days, saying that you want to cancel and whether it is your plan or a pack. Cancelling in Manage billing on its own ends the plan at the end of the month without a refund, so email us as well. We refund to the card you paid with within 14 days of hearing from you.
• This right does not apply to a plan or pack bought for a business.
• For a plan or pack bought through the App Store, refunds are Apple's: ask at reportaproblem.apple.com. We cannot refund an App Store payment ourselves.

Your content

• Your recordings, notes, photos, transcripts, minutes and summaries are yours.
• You give AI Metric Ltd permission to store, copy, send and process them only to provide Note Metric to you, as the privacy policy describes: for example, to keep your devices in step and to make transcripts, minutes and summaries with the providers it names.
• You are responsible for what you record. A recording of a meeting records other people: tell everyone that you are recording, and make sure you have the right to record them and to use Note Metric for it, including under your employer's or your project's rules. The app reminds you before you record, and can send a meeting's attendees a recording notice.

Transcripts, minutes and summaries are made by AI

Transcripts, minutes, summaries, actions and the owners and deadlines given to them, the companies read from minutes, and the pigeonhole a meeting is filed in automatically are made by AI. They can be wrong or incomplete: a word misheard, a speaker mixed up, something said left out, or something put in that was not said. Check them before you rely on them or send them to anyone. They are not professional advice of any kind.

Using Note Metric fairly

Do not:

• use Note Metric for anything unlawful, or record anyone you do not have the right to record;
• try to break into, overload or disrupt the service, or get round its limits;
• copy, decompile or reverse engineer the apps or the server, except as the law allows;
• resell or rent access to Note Metric or its Included processing;
• share an account, or use someone else's.

Availability and changes to the service

• We work to keep Note Metric running, but we do not promise it will always be available or free of faults. It relies on other providers, such as our host, Stripe and the AI engines, and we may pause Included processing for everyone for a time, for example while a provider is failing or to protect the service.
• We improve Note Metric, and its features can change. If we remove something you have paid for before the end of the period you paid for, we refund the unused part, pro rata.

Our liability

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude.
• If you use Note Metric as a consumer, nothing in these terms affects your legal rights.
• If you use Note Metric for a business, our total liability to you is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss or for lost profits.

Suspending or ending an account

• We may suspend or close an account for a serious or repeated breach of these terms, and we tell you by email why. A suspended account cannot sign in or sync; recordings on your devices stay there. A plan that stays unpaid ends, as under Paying.
• You can delete your account at any time: in the iPhone app, Settings, Account, Delete my account and server data, or by emailing chris@ai-metric.com from the address on the account. It deletes your account and everything the Note Metric server holds for it (meetings, transcripts, minutes, summaries, your people directory, projects, photos, server copies, devices, connections, share links, billing records and company seats) at once, and from our backups within 14 days. Recordings kept on your devices stay there until you delete them. The privacy policy lists the little that is kept.
• Deleting your account cancels its subscription at Stripe straight away, so the plan ends then and the rest of the month is not refunded, except under Your right to cancel within 14 days.
• Deleting your account does not cancel a plan bought through the App Store: only you can, on the iPhone in Settings, your name, Subscriptions. Cancel it there before or after deleting the account.

Changes to these terms

We may change these terms, for example when Note Metric or the law changes. When a change affects existing subscribers, we tell you in the app or by email before it takes effect, and if you do not accept it you can cancel before then. The date at the top changes with each version.

The law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute about them. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in the courts there.

Contact

Email chris@ai-metric.com, or see Support at www.note-metric.com/support/. AI Metric Ltd, registered in England and Wales, company number 16448110, registered office 59 Childwall Abbey Road, Liverpool, L16 0JL.